Statement request circus

FNB calls to say that our stokvel account is not FICA compliant. I went to FNB with my two other signatories on Sunday, 9th July 2023 to FNB Phumulani Mall. We fail to get assistance as there are no tellers to withdraw and that they cannot help with stokvel on Sundays, They tell us that two signatories are enough to withdraw/ask for statements.

1 signatory and I go to Fourways mall on Monday 17th July. They say that they cannot help with getting statements as "folders are locked". I then called FNB to request help, they give me an email address "*** <***>" to request statements from. I request statements, they assign case number CAS-723544-N5Z0P4 for my query. They say I must call *** as I "...do not have the Waiver & Indemnity and the Mandate loaded on your profile, these documents give us permission to action all your electronic inquiries...". I call this number, some lady answers, tells me that she's forwarding my call to someone else. I get forwarded, some other lady is talking to what I can assume, a personal phone as she was ignoring... for 7 minutes.

FNB just give me my statements. We need to return money to the stokvel members accurately.