aL
amelia L
1 reviews | Active since Jul 2010
13 Aug 2020, 10:03
Statement nightmare
So I phoned in to ask for a statement to be emailed to me to hear that only the branch can assist because its an old account and has been closed already. I can not go out due to covid yet they are still not assisting me. The matter ref nr *** has been escalated from Catherine to N1 City branch yet no one has helped me since. I gave exact dates exact account details and can verify with my I.D to get a very important statement.
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
13 Aug 2020, 11:17Good day Mrs. Amelia Lancaster
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is: ***NF.Regards,
FNB Customer Resolution Center
***
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is: ***NF.Regards,
FNB Customer Resolution Center
***
Best regards,
FNB (First National Bank)'s reply13 Aug 2020, 11:17
Official
Good day Mrs. Amelia Lancaster
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is: ***NF.Regards,
FNB Customer Resolution Center
***
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is: ***NF.Regards,
FNB Customer Resolution Center
***
Best regards,
aL
amelia L's updateReviewer Update
14 Aug 2020, 12:55I have emailed all relevant documentation and yet no one is responding to me regarding the follow up?
How difficult is this to perform really? It is truly sad that one has to revert to online complaints before you consider assisting. I have sent a follow up email and verified myself yet no feedback what so ever.
How difficult is this to perform really? It is truly sad that one has to revert to online complaints before you consider assisting. I have sent a follow up email and verified myself yet no feedback what so ever.
aL
amelia L's update14 Aug 2020, 12:55
Reviewer Update
I have emailed all relevant documentation and yet no one is responding to me regarding the follow up?
How difficult is this to perform really? It is truly sad that one has to revert to online complaints before you consider assisting. I have sent a follow up email and verified myself yet no feedback what so ever.
How difficult is this to perform really? It is truly sad that one has to revert to online complaints before you consider assisting. I have sent a follow up email and verified myself yet no feedback what so ever.