mN
maria N
1 reviews | Active since Mar 2018
04 Jul 2018, 16:15
STATEMENT ISSUE
I believe there is a billing error on my personal credit card statement . FNB debited my account twice in less than 10 days for more than ZAR 7000 because of a "System error "Contacted FNB Credit Card Department and send them the statement but they are not helping, contacted FNB Complains department and all they say is that they will escalate the case to Roxie Govender, who apparently deals with this issues but im still waiting for feedback. What a bad service!
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FNB (First National Bank)'s replyOfficial
05 Jul 2018, 09:02Good day Maria,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Credit Card who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one)
Best regards,
FNB (First National Bank)'s reply05 Jul 2018, 09:02
Official
Good day Maria,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Credit Card who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one)
Best regards,