TB
Tshepiso B

1 reviews | Active since Nov 2011

24 Mar 2015, 08:20

Statement fees

FOURTH Complain<br> <br> Instated of reducing your charges you have increased them to R13 how nice day light ***.<br> <br> Dear FNB<br> <br> PLEASE NOTE THAT MY BELOW REQUEST HAS STILL NOT BEEN RESOLVED<br> <br> Dear Steve bank<br> <br> I am totally unhappy customer that you are charging over R11 for a single page for statement, I was amazed that I was charged over +- R50 for a three month bank statement, which is almost half of month fees, I wonder if other customers know about this??? why don't you advertise your statement price via steve ads???? Printed out statement from internet and FNB agent and branch management said that they no allowed to sign my statement from internet banking, the statement you send monthly is also useless, thus Im forced to make an option to take statement from the bank in which they making a day light *** by charging us an absurd amount for a statement.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Mar 2015, 09:00
Official
Hello Mtshepana,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 652923.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)