Started off frustrated and ended amazed

I fast discovered that my smart device was a Ferari with no fuel <br> <br> I assumed that my first telephonic query had resolved the activation issues and when my patience was not rewarded (I had been told to wait 9th of June for data to load) I called back very grumpy<br> <br> Ms Otto received my call at the call centre and was professional, dealt with my irritation calmly and promised to resolve the problem<br> <br> Of course I was cynical when I put the phone down -- however, the very next day she called early confirmed the problem was resolved and waited for me to check device and once I verified that all was good then only did she end the call<br> <br> Brilliant, efficient service -- delivering on promises <br> <br> Proudly SA and proudly FNB <br> <br> Thanks Elvira