Standing in line for almost an hour!!! on month end

<p>On Friday 30.09.2016 @ 11:20 I went to FNB Irene Village Mall to make a cash depost for my employer, upon entering the FNB there was only 1 of the 2 tellers open and about 7 people already in the qeue. I thought o bummer, but had to deposit the money. It took a whole of 50 minutes to assist 7 people... upon asking why there was only one teller open, we got a reply that the other person was on lunch. I understand that the staff of FNB also need breaks and lunch time, but surely the sould be a plan so assist your clients on the busiest day of the month without them having to qeue for 50 minutes. Some of the people are there for personal reasons and only have 1hour for lunch (taking into consideration the time they have to walk/drive to the fnb). this is poor poor service, and it just made me happy in my heart that i had just this month changed from banking with FNB. Your bank charges are redicioulisly high and service pathetic... not sad at all to have left... (and i should add this is not the first time that i have come to this branch and that there is only 1 teller working - you can go there anytime of the day.. only 1? for such a busy mall...hmmmm)</p>