RH
Rochane H
1 reviews | Active since Feb 2019
04 Mar 2019, 13:26
STANDARD BANK PRIVATE BANKING CLIENT - MOVED TO FNB - REGRETTING MY DECISION - PART 2
The service that I have received from FNB Premier Banking to date has been pathetic. I recently switched from Standard Bank Private Banking and will be moving back to them. FNB was supposed to call me back this morining with feedack but didn't, I then had to phone them again.
FNB opened two credit card applications on their side by error. I started this process on 14 February 2019. After numerous employees provided me with different information, I again today enquired about the status and was advised that the process has to be "recaptured".
How can it take so long to deliver a credit card and open the account?
Today I advised an employee of FNB to cancel the process as I will be moving back.
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Replies (2)
FNB (First National Bank)'s replyOfficial
04 Mar 2019, 15:09Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A follow up complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply04 Mar 2019, 15:09
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A follow up complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
RH
Rochane H's updateReviewer Update
04 Mar 2019, 19:25Hi,
FNB phoned me twice after the complaint. They promised to phone me back today before close of business in order to reslove the problem. FNB didn’t phone me back. Can’t understand how they keep customers satisfied.
RH
Rochane H's update04 Mar 2019, 19:25
Reviewer Update
Hi,
FNB phoned me twice after the complaint. They promised to phone me back today before close of business in order to reslove the problem. FNB didn’t phone me back. Can’t understand how they keep customers satisfied.