STANDARD BANK PRIVATE BANKING CLIENT - MOVED TO FNB - REGRETTING MY DECISION

Item: FNB (First National Bank)
Rating: 1
Author: Rochane H

This is a very urgent matter and this must be sorted out today. Good day,

I opended a new FNB account.

I have monthly payments that have to be made and my money is on a hold in my account.

I provided FNB with all the necessary documentation and still they have no record of same.

Please acknowledge receipt of this and confirm that same will be attended to on an urgent basis.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

26 Feb 2019, 10:29

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply26 Feb 2019, 10:29

Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

*** (option one)

Rochane H's updateReviewer Update

26 Feb 2019, 10:31

Good day, This has been attended to and fixed. Thank you.

Rochane H's update26 Feb 2019, 10:31

Reviewer Update

Good day, This has been attended to and fixed. Thank you.