Stand alone petrol card

<p>I've been trying to get fund allocated to my standalone petrol card since 25/05/2017. I've been told that payment via the ATM is possible, however everytime you try to make payment with the card number given it indicates invalid account number.</p> <p>I was then told my only other alternative is to make payment in the branch, with a cost of R60. I then asked for the suspense account, it was indicated that "it doesn't work well and they don't like giving it to customers". After numerous calls the suspense account was then given, however since the25/05/2017 the payment is still not allocated to the account and the account has now been handed over to collection affecting my credit rating.</p> <p>I was asked to give collections a call on ********** which I've done, spoke to Tuli, she indicated that I should send the proof of payment to ********** when I asked her for a managers number to cc in she indicated that she does not know who the manager is and that I must hold on. I've been on hold for more than 30 minutes and still no call. </p> <p>It means that it would take a full 2 weeks to get the payment allocated and no one is in a position to help me everyone is saying I can't speak to someone that can help I must just wait it out. </p> <p>This is ridicilous and unexceptable customer service.</p> <p>I'm hoping that someone can sort this out as a matter of urgency. </p> <p> </p> <p>Regards,</p> <p>Monique</p>