stand alone Petro card

Fnb - why cant I get my Petro card stand alone card account closed? the first time I called in I was promised 7 to 10 working days , note there was a credit amout in account . there was a o/s amount that was taken in this date and funds was available as account was in a positive and you still owe me money , after the 10 working days I called in and was told sorry!!!! in 2-3 days the acc will be closed , I called in yesterday and was told again sorry it will be sorted and wont reflect today and acc will be closed -- today I called in again and was promised it will be sorted out before 14:00 . and will be called .... <br> <br> I know all your'e calls is recorded and notes can be tracked - what I found strange is everytime i asked to speak to the person who deals with the query as this is the person who will cancel the acc - I was informed they even don't know who it is and I cant mail or speak to this person - not even the manager involved . two of the advisor I spoke to says it is also strange that the account is still open ??????<br> <br> please FNB close the account ! its not in arrears what is the problem <br> <br>