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Lelanie Roberts-Baxter
1 reviews | Active since Jun 2021
16 Feb 2022, 19:55
STAFF TOO LAZY TO RESOLVE QUERIES & DISPUTES
How do you as a bank explain your uneducated staff that handle disputes and reversals? I have been waiting since November 2021 for staff to give me feedback on a debit order that was disputed! Your staff did not even bother to look at the details that appear in the email thread! Instead they reply like puppets and request FNB reversal documents to be completed! Train your staff and GIVE ME FEEDBACK ABOUT WHEN I WILL BE GETTING MY MONEY BACK
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Replies (5)LR
Lelanie Roberts-Baxter's updateReviewer Update
17 Feb 2022, 19:33To make FNB a even bigger joke is the emails that I received transaction disputes today from accounts that don't belong to me! In this day and age a bank should NOT mistakes like this. To top it off you even included the correct account holder in the emails.
Your staff is making you look like a flea market...all the new products certainly add to the brick n brag experience
Your staff is making you look like a flea market...all the new products certainly add to the brick n brag experience
LR
Lelanie Roberts-Baxter's update17 Feb 2022, 19:33
Reviewer Update
To make FNB a even bigger joke is the emails that I received transaction disputes today from accounts that don't belong to me! In this day and age a bank should NOT mistakes like this. To top it off you even included the correct account holder in the emails.
Your staff is making you look like a flea market...all the new products certainly add to the brick n brag experience
Your staff is making you look like a flea market...all the new products certainly add to the brick n brag experience
LR
Lelanie Roberts-Baxter's updateReviewer Update
02 Mar 2022, 12:26To date FNB have still not resolved ANYTHING
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Lelanie Roberts-Baxter's update02 Mar 2022, 12:26
Reviewer Update
To date FNB have still not resolved ANYTHING
LR
Lelanie Roberts-Baxter's updateReviewer Update
08 Mar 2022, 14:24ARE YOU INVESTIGATING A ******? THIS FORMAL COMPLAINT IS STILL NOT RESOLVED
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Lelanie Roberts-Baxter's update08 Mar 2022, 14:24
Reviewer Update
ARE YOU INVESTIGATING A ******? THIS FORMAL COMPLAINT IS STILL NOT RESOLVED
LR
Lelanie Roberts-Baxter's updateReviewer Update
30 Mar 2022, 11:33STILL NOTHING
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Lelanie Roberts-Baxter's update30 Mar 2022, 11:33
Reviewer Update
STILL NOTHING
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Lelanie Roberts-Baxter's updateReviewer Update
13 Apr 2022, 12:11 AND STILL THIS BANK IS NOT CAPABLE OF OPENING EMAILS AND RESOLVING TRANSACTION DISPUTES!
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Lelanie Roberts-Baxter's update13 Apr 2022, 12:11
Reviewer Update
AND STILL THIS BANK IS NOT CAPABLE OF OPENING EMAILS AND RESOLVING TRANSACTION DISPUTES!