Staff that do not care a damn

Firstcard Division of Botswana On the 2nd of August 2017, I have handed in a written and signed instruction to change the email address as to where our monthly statments should be mailed to. The instruction was mailed by the Riverwalk branch in my presence. Since then, I have to request my statements to be sent to by mail, to which I most of the time do not get a response. In the month of April, I sent numerous emails to receive my statements, which I only received after payment was due. For the month of April, I have not received the statements as yet, after many phone calls and emails. I tried to obtain the email address of a senior manager, to which the staff refuses to give to me. Yesterday I threatened the following people: Batshegi, Tsholofelo Nankie, Girlie Mawela and Julia Gabaitse, that should they not send me the statements, I will report this matter to Hello Peter. Obviously, they are not even concerned by this, and I, still haven't received the statements for April 2018. I presume they are not interested in our business.