*********** staff not willing to assist

What an absolute **** show! My dad opened a business account on 28 November and after having to visit the Menlyn Maine branch twice, and being assured that everything is working, now while being on holiday, the device needs to be verified to have full functionality on the app. Tried secure chat, then one hour, 10 minutes on the phone with Online Business Banking, with NO success because the business banker Sello Rakumakoe needs to sort out a duplicate account (that we did not create!!!). Now, his solution is for us to go to a branch. This while we made all efforts before going on holiday to eliminate such problem. Trying to create urgency that staff needs to be paid, falls on death ears with no solutions offered. Can't believe how wanting to just increase payment limits can escalate to two hours wasted of my holiday!!!!