Staff not willing to assist

I am very disappointed in FNB Eastgate, so my partner and I went there during my lunch as he wanted to get a 3 months statement because he realised that some money has been taken from his account . Ticket number 92 time 12:19. So because he does not use a South African ID, he could not print his statement from the ATM, mind you he has been with FNB for more than 5 years, nonetheless I ask the first lady who was standing by the ticketing, unfortunately I didn't get her name. She tells me you have to be South African in order to use that ATM statement service, few minutes later I go back to the front desk, I find a gentleman, whose name I didn't get either, he says for "foreigners" to get a statement they can use their internet banking, we proceed but my partner could not remember his credentials, I to back to front desk, a lady by the name of Gamo or something like that, with no interest in world what so ever in assisting us rudely says we can reset whatever details we had forgotten, we were there to get help not to be made to feel small.

I then realised that at FNB, if you're foreign only your money getting into account is important to them, to get a simple bank statement once has to wait more than 40 minutes to be assisted and if you are foreign you do not deserve to be assisted with dignity, because you don't have a South African ID.

I'm hurt and disappointed at what I experienced today.

Regards, Binta Kabwiz