Staff not knowing what they are doing

<p>My Husband and i went to have scheduled debit orders done on both our accounts. I was little sceptical because of the 1st consultant who assisted us at Bellville FNB on the 11 January. So we went to the at N1 City branch the 22 January to double check/reassure the debit orders would go off as planned and on the different accounts. The consultantat N1 assured us the accounts are correct for the 2 different payments would go off on the separate account double checking my account and my husband.My debit order is supposed to have gone off every month the 27, now my husband calls me and stated the debit order that was supposed to off from my account just went of on his. I am totally ****ed we actually went to the bank double and was reassusred the accounts are correct. You need to train your staff better so that they know what they are doing. My husband and i need to go again to the bank to have the situation rectified which is an inconvenience to us exspecially because we had it double checked at an different branch.</p>