Staff misleading clients

Spoke to a consultant from the \inContact"department. I asked him a few questions regarding a device that I was interested in and he lead me to believe that I was able to get the device and I was approved. This is completely unacceptable as it just shows how staff would prefer to make a sale rather than give correct information. I could be wrong about the name of the staff member but this is the information I received from another call centre staff member who also mislead me into believing I do not need to meet all the requirements and I would still be able to get the device until I spoke to a lady in the department mentioned that deals with it who told me they both misled me."""