kK
kmahlanyana K

1 reviews | Active since May 2016

12 May 2016, 16:58

Staff member transact on my account without my consent

<p> My concerned is mainly about the fnb staff member who did a transaction on my bank account without my consent. I got an incontact this morning at 02:28 that there is debit going off my account, i tried to stop it thinking its a ****, i could not on cellphone banking, called call center so that they can stop it and dispute it, they could not they said it was done at the branch. All to find out the transaction was done by the Cofimvaba Branch Administrator Nandipha Macozoma, whom she did no bother herself to let me know about this transaction. Or maybe those who call themselves "management" has the power to do as they please on client's bank accounts.</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 May 2016, 07:44
Official

Dear Miss Khanyisile,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 921774.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)