Staff incompetence costing me money

FNB card phoned me asking if I was interested in a FNB credit card, they then went ahead with assessment, which after I qualified for the card, but needed to send trough a few document before it could be activated.<br> <br> the next day I phoned in and and said that on second thought, I did not want your card and asked that the application be cancelled. The person on the line the agreed to do so.<br> <br> Its been three months of debit orders going of my account for this ghost card(THAT DOES NOT EXIST) <br> I have phoned in every single to time to complain about this and where assured that it would be removed and the charges reverted.<br> <br> Next step will bet to move to Steve's Bank!!!