Staff Group Funeral Assurance Scheme

<p>I am an FNB pensioner having taken out a group funeral policy on 20 05 1987. When I proceeded on pension in March 1995 monthly premiums were deducted until May 1995 in order to make this policy fully paid-up. This was confirmed by both the Regional and Head Office of the Bank. The policy covered my parents, my in-laws , my wife & I for nominal amounts. In 1995 I did have a claim when my Mom passed away but now when I want to claim for my mom-in-law no one seems to have the decency to reply to my emails except to furnish me with a non-existent phone number. I have an email acknowledgement that my last email has been received and read. No one has the decency to phone or email me about this claim since my first email sent on 13th March this year. This really qualifies as "terrible service" </p>