Staff failing to follow instructions.

I went through a massive amount of effort to provide FNB with updated residential address even though it was NOT required when they claimed it was "bank policy". So we solved that problem. Your staff have now only updated my residential address but not my postal address.

Then have the nerve to send me a contract to sign with the wrong address on it. I responded saying I would only sign it when the address has been updated on my contract. I now get an SMS saying the signing was "unsuccessful" and I need to contact the bank. I'm so ****ing done with this nonsense, you contact me.

Fix my address and I'll sign the contract for an account that is ALREADY IN USE and has been for 8 YEARS.