Staff dont know what they are doing

Created a new account with FNB at the Mall @ REDS branch Centurion. Customer service was friendly and efficient. Thats where it ends. Knowing I am going to make online card purchases I asked if the VISA card uses 3d Secure for South African payments, to which the guy looked baffled as if he had no clue what it was. I told him thats how I know Mastercard works, which he then rep**** no its not the same. He asked me if I want eBucks, which I said yes. Waiting 5 days for my card instead of the promised 3, I go home and start using my new bank.

I soon come to realize that their mobile app is complete ****. When buying prepaid elictricity, the result of the purchase says it doesnt know if the purchase worked and you should wait for a confirmation SMS. Not only that, but you cant even register a beneficiary for prepaid payments, so now I have to keep notes with me for every single ****** think I want to top up.

Trying to make a payment to Afrihost, I am greeted with 3d secure, and my payment fails because guess what, my card is not activated for it.

Also after almost a month of using my eBucks is still on 0

FNB, I think you need to step up or go home if you dont know how business works. No wonder you spend millions in advertising because people leave you. And now I know why.

Call me in the next 48 hours to resolve this issue, or I might take the next step and be trying to take you to the consumer act