Staff behaviour reflects that of CEO - WE WONT HELP

I wish to retract a review where I complimented FNB for sorting out a problem Although everything looked good in writing and online when we tried to use the account FNB and its staff had not even checked to see it was working. Shoddy and totally ***********. Although Ilse and Jash were very friendly and ran around and said they got things done in fact they never saw it to the end. Enrico also wrote a letter saying account was active but clearly he did not check and it is not active. The staff behaviour reflect the CEO - WE CANT BE BOTHERED WITH OUR CLIENTS