Staff at FNB do NOT want to Work

I have stopped all insurance with FNB due to pathetic service, except for 1 vehicle. Once AGAIN they take FULL Debit order, after I received confirmation that is was corrected. FNB was notified a MONTH in advance to stop the rest of my insurance with them. Receiving confirmation, thought the matter was concluded. SURPRISE, my account is messed up ONCE AGAIN and monies taken INCORRECTLY. If staff at FNB do NOT want to work, can they do that in their own time, as they are earning salaries for NOT doing their work !!!! My money MUST be returned to me, they have NO RIGHT to do what they feel like with my account. People responsible for MESSING THIS UP AGAIN: Carlette Valiatham & Faradiba Benjamin & Morne Kruger & Mark Pretorius