Staff are clueless

I opened a few business accounts and all accounts i had the same issue. The 1 in particular which is a pain is the Tulips Montessori account was opened with my clapton account and i handed all teh documents in together but then both accounts were opened with no issues.

i then deposit the money accounts working fine. a weeks weeks later then block my acc without notice saying outstanding documents. WHY was it opened in the first place, i resend the documents several times only to find out that the issue is not on my side its a internal issue.

the document was not dated and signed internally and this issue went on since july 2018 on the Tulips acc.

now my acc was blocked from activating online for months i try and call the call center and again its the user fault. again i find out its a internal issue that prevented me from activating online banking.

is all your staff adequately trained to work channels?