*********** staff and poor service delivery

Service of fnb mortgage section is very pathetic. I've been struggling for a week to get documents to settle my mortgage. To top it all today I'm at the Reds mall Fnb 6 days after I requested the documents. I was put on the phone to speak to Tsholofelo at their home loan branch who failed decimals to assist and end up dropping the phone whilst on loud speaker the consultant who was with me trying to explain issues to her.