nM
nomasonto M

1 reviews | Active since Oct 2012

20 Sept 2016, 14:35

splendind customer service

<p>i walked into the bank and wanted to open up an account i had been there well beyond the 30 minute waiting time frame on my ticket . when my ticket was finally called i was assisted by Tsholofelo Matekane. who had a smile and was was willing to answer all questions i had and was patient and also was able to explain the products i was interested in full detail which rare these day. she is an epitome of customer services and i commend FNB Maponya on having such an ambassador on their team.</p> <p> </p> <p>thank you for the impeccable services Tsholofelo Matekane</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Sept 2016, 08:29
Official

It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers.

We value our relationship with you our customer and would like to continue building on it.

Thank you for taking the time to let us know.

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Kind regards

Complaints Resolution

Melinda Duvenhage

Email address: ***

Tel number: *** (option one)