SPHUME MNUME HAS A *****Y ATTITUDE! IT IS DISGUSTING!!!

I used my banking App to perform a cardless withdrawal. When I got to the Diepkloof Square ATM, no money came out the ATM but the amount was debited off my account. I was then sent from pillar to post. I even sent out a tweet with no satisfactory response/feedback from FNB. The last number provided led me to a very RUDE, UNPROFESSIONAL, LOUD, IMPATIENT agent by the name of Sphume Mnume, who lacks customer etiquette. She didn't even want to understand or consider my frustration.

Why have online portals when you cannot assist electronically when problems arise??? I need a reversal done!!!!