SS
Sias S
1 reviews | Active since Dec 2009
22 Jul 2021, 11:51
Spend 50 minutes after 6 calls to the ***** Dept, and no luck with online purchase
I have been calling 5 times this morning the ***** Department to ask them to stop me from making an online purchase. The call center try to retrieve my account details with a phone number. I verified the number twice, asked to be called back, tried around 20 times the telephone number and then got told to use a * to speak to a busy agent that is too busy to talk me. Two agents assured me it would now work, but still no luck. Absolutely SHOCKING service for a Client Wealth Account. NOT worth the money and I will change my account bank to a normal account.
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Sias S's updateReviewer Update
23 Jul 2021, 07:31I am not holding my breath anymore - I have 24 hours to make the payment, not sitting in front of my PC all the time, or the order will automatically be cancelled by Takealot ( with limited stocks) and I get a response that within 24-48 hours someone will be in touch with me. I just want you to sort out my Credit card payment facilities without me having to wait for hours on a phone to buy online. I was prevented from paying R200 the other day from Checkers as well? What's the use of online purchases if it is blocked? MY FNB CARD IS USELESS IF TREATED LIKE THAT. Will use one from another bank
SS
Sias S's update23 Jul 2021, 07:31
Reviewer Update
I am not holding my breath anymore - I have 24 hours to make the payment, not sitting in front of my PC all the time, or the order will automatically be cancelled by Takealot ( with limited stocks) and I get a response that within 24-48 hours someone will be in touch with me. I just want you to sort out my Credit card payment facilities without me having to wait for hours on a phone to buy online. I was prevented from paying R200 the other day from Checkers as well? What's the use of online purchases if it is blocked? MY FNB CARD IS USELESS IF TREATED LIKE THAT. Will use one from another bank