Speedy service and peace of mind

I recently did a ZAR10 000.00 transfer to a friend in Egypt. We split the banking charges which worked out to about ZAR250 each. Three months later FNB deducted R616.77 from my account in error. The deduction description was for bank charges for the same Forex payment. I phoned immediately at Lucio was helpful and re-assuring that I would get my money back. I only had to follow up one more time after that. I left a message for him and a few hours later the money was back in my account. I was stressed to see the error which should not have happened in the first place but Lucio's efficiency was worth coming here and leaving a compliment.<br> Thank you again and I will continue to recommend FNB to friends and family :)