SM
Sandy M
1 reviews | Active since Apr 2015
02 Apr 2015, 15:02
Speedy Service
Two ********** transactions were put through on my credit card at about 10pm on a Sunday night - thanks to the SMS I received, I was able to call the ***** division to report these were not my purchases and have the card cancelled. I had my new card in my hand by the Wednesday! My one suggestion is that the voice-over on the phone gives an option for reporting lost or ****** credit cards - perhaps the menu item should include lost or ****** cards and ********** transactions. Thank you FNB ***** Dept and Credit Card department for making this unpleasant experience not a frustrating exercise too.
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Replies (1)FNB (First National Bank)'s replyOfficial
07 Apr 2015, 08:33Hello SandyM,
Thank you for this posting, feedback of this nature is always appreciated.
We are truly glad to hear of the wonderful service you have received from our staff.
***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for this posting, feedback of this nature is always appreciated.
We are truly glad to hear of the wonderful service you have received from our staff.
***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply07 Apr 2015, 08:33
Official
Hello SandyM,
Thank you for this posting, feedback of this nature is always appreciated.
We are truly glad to hear of the wonderful service you have received from our staff.
***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for this posting, feedback of this nature is always appreciated.
We are truly glad to hear of the wonderful service you have received from our staff.
***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
