Speedy Application takes a month

I have app**** for a Business Account online with FNB at the beginning of May 2015.<br> On the 12th I received an email stating they require additional documents<br> On the 13th I sent same to them<br> On the 15th I did a follow up as I had received no confirmation that my documents were received.<br> I was advise someone will call me back within 24 hours<br> Today 25th May 10 DAYS LATER still no one called.<br> I call them and guess what? No one did their job as now Im yet again being told someone will call be back.<br> <br> If this is how my business relationship will start I'm dreading what actual business service would be like.