Speed point machine not activated,after calling FNB several times requesting assistance

I bought a Speed point machine from FNB,and it was only delivered after a whole month. I then calles them to set up the machine,the lady I spoke to on the Telephone,didnt manage to activate the machine,she then said to me ,she would call me back again,which she never did,I have been waiting for her call since 10h00am today,and my machine still isnt activated.I really am not happy with the Customer service from FNB