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Nthabiseng N
1 reviews | Active since Jul 2011
18 Apr 2019, 16:06
SPEECHLESS!!!
The abuse that our elders are exposed to at the bank is ridiculous. My mother went to FNB President Hyper Branch, Krugersdorp to request a backdated statement (August 2016) on her account. This statement is required by SASSA and FNB told her they cant help her. I just called FNB to find out what is the process to follow to obtain this kind of statement and the consultant told me you have to go to the branch. Now which is which because my mother went to the branch and she wasn't assisted. My mother is sick and she is given the run around.
Is this how you treat the elderly?
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FNB (First National Bank)'s replyOfficial
18 Apr 2019, 16:29Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply18 Apr 2019, 16:29
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***