Spectacularly horrible FNB service

I reported *****ulent transactions against an FNBY card on 26 June 2023. I was told it would take up to 30 days to investigate. Still awaiting feedback two (2) months later. I called their ***** line a number of times and in all spent over 90 minutes between holding on and get shoed off from one 'consultant' to another. The online CHAT is just as useless. I gave up after spending over 30 minutes, (again) while being shoed from one 'consultant' to another. It's like dealing with govt officials - a horror movie.