AS
Alta S

1 reviews | Active since Dec 2011

27 Mar 2017, 11:59

specializes in USELESSNESS

<p>My Gold Debit Card was cloned. FNB contacted me regarding irregular activities on my account. They blocked my card and "app**** for a new card". This was to take 5 days. No problem. 10 days later I phone customer care to enquire about the card that I had not yet received. NO CARD WAS EVER ORDERED!!! Ref ********** . Today, 13 days later FNB phones me to ask if I would like them to order a card!!!!!! REALLY??????? How stupid can they get? I go to my branch, Jacaranda, NO HELP THERE!!!!!! WAIT IN LINE!!!! 30 minutes and still waiting for FNB being idiots???????? NO THANK YOU!!!!!!!!!!!!!!!! JUST PLEASE GIVE ME ALL OF MY MONEY FROM ALL MY DIFFERENT ACCOUNTS. I WOULD RATHER GO BANK SOMEWHERE ELSE!!!!!!!!!!!!!!! NO other bank can be more pathetic!!!!!!!!!!!!!!!!</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Mar 2017, 12:35
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

***

Tel number: *** (option one)