Speak to 4 ppl and still no assistance

Just called card collections for the 4th time and everytime the call gets cut and I have to keep calling back and r authenticating myself. Which is tedious and takes a lot of airtime! The last lady I spoke to basically told me that I can either authenticate if I want her to help me! This is ******** you guys make enough money off clients to have a proper system where you can see the clients call history ! I urgently need to be contacted as I am but calling back again only for the call to be cut and that consultant needs urgent telephone etiquette training as she has no idea