sort this out urgently

It's amazing how quick you are to create a problem, yet very slow to fix it. I don't want your apologies and references numbers & broken promises of not getting back to me. I am tired of spending hours on the phone, and making constant trips to the branch. Sort this out urgently please. This is beyond an inconvenience

Secondly stop ******** your clients & stop the *****, this is a tough financial crisis for everyone. You gave me a covid loan on 19 May 2020. The loan as per agreement is 3 months (May June and July). The loan given was 17k. The total repayments at the end of the loan term is 21k. The loan paid out twice in May. Didnt pay in June. Paid in July. The loan didn't pay for everything only my personal loan. To date the loan has paid a total of 11k. Where is the 6k? Yes I have to pay a total of 17k & interest, yet I only received 11k. The repayments have already commenced even before the loan finished paying out. On top of all that I still got debited incorrectly 3499.87 and I am STILL waiting for the refund weeks later. I was told its an error and the funds will be refunded within 24 to 48 hrs. I am over this, I am over FNB. I am closing all my accounts. I am taking this straight to the Ombudsman. This is my last attempt of requesting assistance.