1 reviews | Active since Mar 2016
Sort out your services!
<p>I have tried a few times in the last 2 weeks to buy electricity using my FNB app, and every time when I try process a transaction it times out, and then when I try again it tells me that I have already tried this transaction and I can't try again. This time I tried purchasing online and I get an error saying that the service is temporarily unavailable. Sort out your services! For a bank that claims to have the best banking app, you certainly don't make it seem like it. I think I need to start charging FNB for petrol to have to go to the shops every time I need electricity.</p>
Good Day Mr Beyers,
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day Mr Beyers,
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)