CA
Christiaan A

1 reviews | Active since Mar 2015

04 Jun 2015, 10:40

Sort out your IT.

I am waiting for 7 months for GEPF to pay out my pension. Eventually it was sent for payout. Now it cannot pay out for the past 3 weeks due to a technical problem from FNB according to Francois Malherbe at GEPF. The system which verifies the members details is not functioning. Meantime FNB is hammering me with unpaids and interests while they seem to be the delaying factor. If this is the case I hope that they will be decent enough to refund those costs. My vehicle and house is also at risk. HOW CAN WE HELP!

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Jun 2015, 12:43
Official
Hello Akkie,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 697813.

Regards
Complaints Resolution
Melinda Duvenhage
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