Sorry to be a new FNB clien

I am a new FNB client that just received my card today. I wanted to activate my card but when i tried to go in to the app the site said it did not recognize me as a client. I called FNB client services and was told that the lady could not go into my profile as it was not FICA'd yet This was strang to me as i have sent my documents several days ago, and FNB even contacted me about my debit orders and my salary that was switched to FNB. I was transfered several times before speaking ton Cavin. He said no documents was received and provided me with a email where i can send the documents. He said it takes about 48 hours for the documents to be linked to an account. I asked him if we can send the docuemnts to a specific person as my salary willl be transfered to an account that i cant access. He kept on saying that it is a different department and that i must simply mail the documents. I asked to speak to his team leader (he did not know who it was) - Debra then answered the call and was not very friendly. She kept on interrupting me as i spoke and said i should mail it to her she will see what she can do - I did send the documents - but i feel like i have been regretting my choice of banks already - Just wanted to say the client service at FNB needs a lot of wor****