ZM
Zinhle M

1 reviews | Active since Apr 2017

19 Apr 2017, 11:38

Sorry no one can Help you

<p>I'm a super frustrated customer.</p> <p>My bussiness accound has had a hold put on it since the 13th of April and I get told no one can help me except for the person who put the hold on it & lucky me the person who put the hold on my account is on leave.</p> <p>I cannot transact or do anything from it, my bussiness it at a standstill.</p> <p>What irritates me most is that nobody alerted me bout this.</p> <p> </p> <p>My branch manager has tried everything to help but the people at "Legal" I guess that a division of FNB who put the hold on my account, keep saying they will call me back but nothing has happend.</p> <p>I'm loosing bussiness every day its been seven days already.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Apr 2017, 13:10
Official

Good day Ms. zinnym

Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***