Sorry I STILL CAN'T help you

This is absolutely ridiculous. I am really starting to wonder if FNB actually gives a damn about their customers. And it appears as though FNB will only respond when you first lay your complaint on "hellopeter". They completely ignore it when you comment to their responses and that's not to mention that they do not reply when you send a mail to ********** So I will lay another complaint and copy in the comment I posted yesterday. (Yesterday's response) Sorry I still can't help you!!! I just received a call from a FNB consultant (I believe his name is Ashwin) saying that the legal department would be calling me to sort out the issue of additional funds being deducted from my account. He also said that he would contact me back later which, not surprisingly, he didn't do. Shortly after that I received a call from FNB's collection's agent Groenewald Lubbe and spoke to a lady by the name of Dudu but she didn't call to assist me in any way. According to her, she was instructed by FNB to contact me and request my new banking details only and not to solve my problem. OMW!!! Once again, I have been told that "I cannot help you". Is this some kind of a joke to you people? I questioned her asking why doesn't she have my banking details and she told me that FNB is not authorized to give out the banking details of an individual. HUH??? And yet, when my account was supposedly is arrears, FNB knew exactly where to deduct the funds from. And that's not to mention that these funds were deducted without doing an affordability study. If I'm not mistaken, that is ******* in this country. Dudu instructed me to then forward her contact details to FNB and get FNB is to contact her. Are you freaking kidding me? I was then informed that they will not be crediting me the R3483 that was deducted from my account because they were never given the instruction from FNB to switch my debit order in the first place. So after 2 weeks I have been told something that I was told when I first raised this issue. Groenewald Lubbe is blaming FNB and FNB is blaming Groenewald Lubbe and I am the one who is suffering because of the incompetence of both companies. I need this matter resolved NOW. I need the reversal of the debit order done NOW. I am now sitting with a negative bank balance and the only thing I hear from either side is that I cannot help you and it's someone else's fault.

(Today's events) FNB's consultant (Ashwin) contacted me this morning asking if my problem has been resolved. Obviously it hasn't been resolved. Once again, I was told by FNB that they cannot help me and once again I was told that FNB can't understand why a consultant would say to me that my debit order with FNB's collection agent would be switched. And yet, all of the account information appears on my FNB app as another account. If the account information is there then how is it that the debit order wasn't switched? How is it that Groenewald Lubbe didn't know where to deduct the funds from but FNB knew exactly where to deduct the funds from when I supposedly went into arrears. FNB should really stop advertising that they will switch all of your accounts for you because it is absolute BS.

I am having a very difficult time trying to understand why the hell this is taking so long to get sorted out. It has been over 2 weeks since the funds were (*******ly) deducted from my account. I have wasted my time with call center operators and consultants not to mention the fuel I've wasted going into a branch just to be told that "I cannot help you". This is pathetic. The bottom line is that I was promised something by FNB which didn't happen and now, while FNB and Groenewald Lubbe are playing the blame game with each other, I am the one who is suffering.

I have only been with FNB for 2 and a half months but I am already looking to switch. Get you freaking act together and issue the refund on my account. You *****ed up and I am tired of paying for it.