aB
amanda B
1 reviews | Active since Jan 2015
02 Dec 2015, 17:55
Sorbet: New Redruth Speedpoint not working
The FNB speed point has not been recording any transactions at store level since Saturday. THE BIG CRASH DAY. In terms of the Service Level agreement this is a level 3 emergency. I have reported this matter and have a reference number and still no assistance. The call centre informs me that all ex transactions will have to be manually.<br> For a national Bank this is unacceptable.<br> Someone out there should surely be able to help the small business person.
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Replies (1)
FNB (First National Bank)'s replyOfficial
03 Dec 2015, 08:27Hello amandabuck,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Merchant services who will provide you with feedback.
The reference number is 826023.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Merchant services who will provide you with feedback.
The reference number is 826023.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply03 Dec 2015, 08:27
Official
Hello amandabuck,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Merchant services who will provide you with feedback.
The reference number is 826023.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Merchant services who will provide you with feedback.
The reference number is 826023.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)