1 reviews | Active since Mar 2017
Sooo Frustrated and Angry
<p>Today will be making 3 weeks for a simple business account opening. I am so frustrated, so unhappy and about to pull my scarf. Wish i never went this route my tenders are awaiting bank confirmation letter and i have missed my returns all because i want to bank with my current bank.</p> <p> </p> <p>The call centre is so disorganised can FNB just appoint only one person to deal with a number of accounts by reference; to be honest i want to cancel this whole process unfortunately i have gone to far. Another call centre agent when i called to enquire about the status of the account she asked me if i was looking to register my company through CIPC ......like really. </p> <p> </p> <p>I went to branch which the could not assist me coz i used online services still i took my 30 minutes on a call (no account all i hear is "the matter is being escalated" almost evrytime when i call, by that i would have spent about 10minutes on the line) can someone tell me what the problem if the branch can do it in a couple of minutes and online takes weeks.</p> <p> </p> <p>Had i knew this i would have not used the services. Due to the returns and tenders i am forced to got to ABSA a bank which i have never banked with and dont even like.</p> <p> </p> <p>Outstanding FICA Documentation Emails [ REF_ ********** ] I cannont count how many times i have been asked for repeated FICA documents (and I have been sending) till date i still dont have an account.</p> <p> </p> <p>Seriously having a heartburn, wish it was allowed that one can use a personal account for business account coz right now i feel soooo frustrated and being forced to even approach the Enemy - ABSA.</p> <p> </p> <p>Reason being i am not sure i will have the FNB Business account anytime this week/even today . </p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
