Something urgent needs t be done

Good day Yesterday 27/10/2017 I went to Lenasia FNB to withdraw money and as there were only two tellers and most of us were there to withdraw I went to the first teller ( Ouma) in cubicle 1. ( I had the exact same problem last month with same staff member). When I arrived at her window I greeted as was just looked at, I then informed that I want to withdraw and her response once again I only take deposits go to the teller next door. Now last month she gave me the same attitude as yesterday, Her attitude sucks and is unprofessional in the highest ranks, I had even complained to the sales manager who assisted me, and yesterday another gentleman walks up from client services I presume and I complain to him about the exact same thing as last month. That lady must either be fired or should work where she has no interaction with clients and the public. Please do me a favour and close my account as I cannot and refuse to be treated like a second grade individual who is below her. I am an educated man in a professional capacity. I am just so disgusted that the same branch I complained about in the past as still doing the same and it seems that FNB head office is doing nothing to get rid of the riff raff staff that undermine others. Regards