Something is not right.....

Dear FNB,

I have got to share my recent experience...

Recently upgraded my Gold Cheque Account to a Premier Check account, during the process I chose to opt for the bundle package which included a Credit Card.

Followed up today as I received a message to say my debit card will be delivered and because I do not currently have a Credit Card had to put in an application for one, which was declined and was really odd to me. I contacted the new card applications division because it is good to know why the application was declined, and behold, the reason for the decline is that there is a risk indicator still on my profile years after I was under debt review, which I cancelled and paid off all my debts. Now to remove this indicator I should visit a branch and have them remove it, FNB I do not know when was the last time I ever went to a branch for anything and for something like this is actually ridiculous. The other problem is that my profiles was not updated by your Credit or Legal Division. This card was paid up in May 2017 still shows up and I now have to send the paid up letter (which I assume is the same division that sent it to me) to have it updated and removed. If I had not placed an application I would never have known that these were still reflecting and affecting my banking profile negatively. This is really disappointing as these internal processes should have already been done.