JC
JJ C
1 reviews | Active since Nov 2012
09 Nov 2018, 06:57
Something Does not Smell Right with FNB
Why do you allow my account to go into overdraft if I do not have an overdraft facility? Two debit orders were cancelled, and the money was moved my other FNB account from which I paid by EFT the other debit order. Therefore there was no funds available for the cancelled debit orders. It is well to know that the 2 companies advised me to do this as the debit order will also be automatically cancelled after the 2nd unsuccessful attempt. Yet FNB keeps paying them in order to claim unnecessary bank charges. I am sure the Ombudsman will have something to say about this
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Replies (2)
FNB (First National Bank)'s replyOfficial
09 Nov 2018, 09:02Good Day
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
Ref: ***NF
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
Ref: ***NF
Regards,
Client Experience Team
Email address: ***
Tel number: ***
FNB (First National Bank)'s reply09 Nov 2018, 09:02
Official
Good Day
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
Ref: ***NF
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
Ref: ***NF
Regards,
Client Experience Team
Email address: ***
Tel number: ***
JC
JJ C's updateReviewer Update
09 Nov 2018, 09:28Problem has been resolved after strenuous effort on my part to speak due to impairments. 5 starts to the lady that assisted me
JC
JJ C's update09 Nov 2018, 09:28
Reviewer Update
Problem has been resolved after strenuous effort on my part to speak due to impairments. 5 starts to the lady that assisted me