Somerset West Branch manager excellent service and saves a client after debit order reversal department is busy chasing FNB clients away from bank with disgraceful service

Good day after 7 days of bad service from FNB debit order reversal department.i lodge a complaint and haven't heard from them .today I decided I'm going to FNB in Somerset west and demand service.got there furious and ready to fight.talked to service representative she told me the same bully she told me Monday I demanded service she then went to her branch manager .ready to pop I go into his office very polite gentleman most probably why he is in that role.here I am venting and he just stay calm and still speaks to me respectfully .and imidiately my attitude changed why cause my perception change I was furious with FNB and here this branch manager called Neil is taking his time waiting on phone apologising to me of something not in his control.it made me realise we vent on people who don't make the decision but yet they try to assist to the best of their ability.I salute service with a smile and I thank people like him who has the patients and make you feel valued.Thank you Neil for making up what has been the most unpleasant experience given this time of crisis.You are a true hero and asset to FNB you are too good for a bank like them.much appreciated sir