Someone please contact me so I can cancel this

I have been trying to open an FNB business account since the beginning of this month. On March 4th I sent them my company reg docs as requested. These I sent to [Email Removed] as the correspondence from FNB came from this address. I received the same email again and sent the docs again for the second time. While all of this was going on, I also spoke to them regularly telephonically, doing follow ups as that has not been done on FNB's part. I had no issue with that, though it has been a bit strange. I remember speaking to a lady and she telling me that she would be putting me through to someone else as she only dealt with already active accounts, while I was still asking firther questions so as to be clear in my conversation with whoever she was putting me through, she cut me off and just put me on hold. I was then transferred to someone else who I asked for the previous agent's details and was informed they were not able to pick up who had just put me through. I found this disturbing as I thought this is FNB and surely their systems should be more sophisticated than that. I am not sure if it was just a case of colleagues protecting each other, but I really