LH
Lene H

1 reviews | Active since Nov 2015

16 Nov 2015, 13:07

SOMEONE ELSE USING MY EMAIL ADDRESS

After phoning the call center 5 times, I give up.<br> <br> When I signed up for an FNB account, I originally used my work email address. I changed it immediately to my personal address, on all my online banking and accounts. Someone somehow got hold of my work email address and they are using it for their account, so every time they log on, I receive a notification.<br> <br> In my second attempt of rectifying this with FNB, the lady assured me that they got hold of the lady using my email address and that it will be sorted out.<br> <br> It has not been sorted out, I have phoned 3 times after that but I am giving up on FNB rectifying this - i suppose I will just have to make peace with receiving these mails.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Nov 2015, 13:58
Official
Hello LenevH,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 812926.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one